Advantages of Business Etiquette Training!

The way you present yourself affects not only your reputation but it also affects the image of your company. Business etiquette training will allow you to have an edge against larger competitors.

Here are some advantages of business etiquette training:

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You as a business person are judged by how you present yourself in a social and professional environment. If you don’t know the right way to shake someone’s hand, or you are not aware as to how you should offer people your business card, then people might end up questioning your business skills.

When you observe the right etiquette, you suggest your fellow professionals that you are right there on their level. You also end up projecting an image of someone who is at ease in the boardroom and also when you are meeting people one-on-one.

Better workplace relations

Etiquette can make it easier for you to collaborate with other people and work together.

It also helps you promote a work culture which is both collaborative and civilized. Business etiquette training will help you master manners. Many of the core business protocols are in practice the common courtesies. For instance, not checking your email when a meeting is going on or not using your speaker phone when you are in a meeting are common courtesies. When you abide by these principles, you eliminate many of the distractions that are associated with the workplace. This will also ensure that the place of work relationships is professional, and the line is not blurred between colleague’s work and personal life.

Growth in your business

With a little etiquette know how you can end up opening several doors of opportunity for yourself. Your potential clients, as well as associates, will end up judging you on your soft skills along with your business skills. This often happens because if you are skilled in communication and comfortable in different professional situations, then you will end up inspiring trust much more quickly than someone who is lacking soft skills. Being always courteous, knowing how to handle yourself both in meetings that have high-stakes and at business lunches, you will impress people and will leave a lasting impression. For instance, if a client is looking for an organization that manages public relations, then they will always favor someone who will make a positive impact.

The etiquette principles are there in place because they make others feel more valued. And that’s why business etiquette training is important. For instance, entering a meeting, it is required that you greet each person individually. These gestures might seem small to some, but subtly point out the respect both of you bear for each other. Also, when everyone around follows the same social customs, then it is ensured that the personal and professional interactions will get off on the right foot, and this will allow everyone to connect with everyone.

Keys to Business Etiquette

Etiquette is presenting yourself in such a manner that urges people to take you seriously. Etiquette also means to be comfortable among the people and also make them feel comfortable around you. The key factor behind a business to be successful is the employees, customers and/or the trading partner. So etiquette always plays an important role for the success of an organization.

Basic qualities

Although there are a number of guidelines and basic keys to business etiquette, it depends on the people, situation, local culture and many other factors. Besides following the rules of manners one should keep an open mind while communicating with the people. One should respect other’s culture, feeling and thoughts and be cool as far as possible in case of a dispute and try to find the solution.

It is very hard for an ill-tempered person to succeed in any field which demands public relation including business. One must be courteous, thoughtful and generous about the people around him and should try to avoid any unintentional violation of manners for their part. These are the common and basic qualities of business etiquette and the key of being a successful businessman and/or professional.

Business etiquette

Learning business etiquette is very important for anyone associated with the corporate world. The keys to business etiquette include the following:


This is the quality which impresses most of the people. One should attend a meeting at the right time. It shows that the person is responsible and serious about the matter. So other persons feel respected and in turn they also respect the person.


One should show adequate interest, attention and ambition while communicating and should present himself in that manner. He should be dressed and shaved properly. If s/he has confusion about the costume it is safe to wear conservative formal dresses.

Remember names:

One must remember the names and designations of those with whom he has been introduced. This will make them feel important. Otherwise he may be thought to be unintelligent and disorganized or worse: that he simply doesn’t care.


One must switch off his mobile phone before attending the conference. Otherwise, it may create disturbance and other may loss their attention.


It is desired out of simple business manners that one should return phone calls and e-mails especially the ones s/he promised to.

The keys to business etiquette lies in the fact how one deals with the people in his surroundings. The moral of the story is one should give importance and respect to other people and co-workers.

Apart from these there is much etiquette to be followed in a business environment such as how to hold a fork and spoon properly in a dining table. These are required to be involved in corporate culture. But a fresher may not be too much worried about these. Because generally seniors do not mind for a minor mistake here and sometimes try to train him with a generous mind.

Learn About Chinese Business Etiquette Before You Start Your Business Venture

Chinese business etiquettes are different. As a matter of fact, it is something like the whole world is on one side and China alone is on the other side. Why is it like that? The reason can be traced back to the history of China. Chinese civilization is oldest of all continuous civilization and it has a history which is 4,000 years old and is completely verifiable. Ever since the development of Chinese culture, the inhabitants made it a point to stay within their boundary and this made them shy when the outside world tries to get in touch. This element of shyness is reflected in Chinese business etiquette.

There are several Chinese business etiquettes which you need to learn before you try to get involved in serious business with Chinese people. The first and the foremost thing that you need to keep in mind that it is a referral which will lead to any business relationship. The reference needs to come from a different business associate. The stronger the recommendation, the better it is because; it is the recommendation which can earn you the best deals and prices. However, with the advent of globalization and internet, you may be able to get the best prices, fair trades all through the internet. You can even approach any Chinese company through emails or cold calls.

Yet another Chinese business etiquette is that if you are trying or planning to invest in any Chinese company, it is better that you contact and then approach any business advisory or investment committee. The best information will always be available with these advisories and committees and they can direct you to the right direction through information on raw materials, location and other business factors.

The most important Chinese business etiquette is that there is a tendency of a business relationship converting to social relationship and this happens inevitably after some considerable time of business. Business in China or with Chinese people cannot be kept aloof and professional as it happens in the West. The more personal you become with your Chinese business partner and more you discuss about your personal life, your political views, your hobbies etc, the more will the Chinese businessman think of getting involved in business with you.

The other Chinese business etiquette is that maintain seniority. If you are addressing the chairman of the company, start something like this: “Chairman XYZ”. If it is director, it must be “Director XYZ”. It should never be Mr/Ms XYZ. You must consider giving face. That is, you must give “due respect”! For instance, if you are buying a gift for the manager and the director of the company, the gift for the director needs to be costly and better than the one that you buy for the manager.

The final Chinese business etiquette is that if you are looking for a business talk with your Chinese counterpart, make it a point to take a trip to any restaurant. While you are in a lunch or a dinner, make sure that you don’t sit on a seat meant for someone else. Host and guests have different seats and they are all according to seniority. Drinking is something that Chinese love and their wines are fuel. Show medical grounds to drink less or better get someone along with you who can drink on your behalf. Not drinking will be a kind of dishonor and your business relationship might be at risk. Again don’t challenge any Chinese business counterpart in drinking. Chinese are voracious drinkers and you will definitely lose.

Keep these essential Chinese business etiquettes in mind before you get indulged in any business relation with any Chinese person.

3 Tips to Good Business Etiquette

These days popular sociological theories tend to adhere to the view that there is really not that much that separates human beings from animals – we are still savages merely reformed ones. This seems to be at face value quite reductionist but also inherently false. There are, it seems, several aspects of humanity that make us distinctly different from animals – our higher senses, self-awareness and interpersonal skills put us at the top of the biological totem pole. But the way we treat and behave around each other also factors into who we really are. In the civilized world, this would be simply called Etiquette. Etiquette is basically a certain intangible benchmark that governs or dictates acceptable or appropriate standards or norms of social behavior.

These standards also apply to the world of trade, commerce and economics that drive the industrialized world today. Business Etiquette then governs social behavior within the boundaries of corporate culture. There is after all an appropriate way to present ourselves, communicate, interact and do business with others. Professional Etiquette is paramount to harmonious corporate relationships within the civilized industrial world. In this article we will look at just three keys traits to having good workplace or business etiquette:

Personal Impressions

The manner in which we carry ourselves speaks volumes of who we are and what we value. We seem to intuitively understand this. Before we attend a professional meeting we make sure that we are wearing appropriate and professional business attire. One must make sure to be well groomed and clean. Standing up straight with a warm smile and a genuine handshake are qualities of authenticity and confidence. Eye contact is also crucially important because it communicates attentiveness and interest. This makes a good first impression.

Positive Communication

When talking to a person, addressing them by name a couple of times within the first few minutes of the conversation is considered very professionally personal. This demonstrates genuine interest and a personal connection with the person we are talking to. Occasionally nodding politely also indicates an interest and attentiveness in what they are saying. In professional settings it is generally considered appropriate to avoid personal questions or topics. The threshold for this appropriateness however varies from culture to culture. This is another reason why it is considered appropriate to avoid personal issues altogether. Giving each other the space to talk without interrupting each other is also just as important.

Communication etiquette also applies to non-personal communication. It is considered appropriate to return e-mails and voicemails as soon as possible. Voicemails must be polite and to the point. E-mails must avoid spelling or grammatical mistakes. Business etiquette also implies that one must not use slang language or pop-culture terminology within a professional E-mail correspondence. It is also better to avoid unnecessary exclamation marks, words in bold or underlining, as these can seem overtly aggressive and rude.


Generally a meeting is the environment or setting where the dynamics of professional etiquette will converge. One must never arrive more than five minutes early to a meeting as the person might not yet be ready for you as they might be still preparing for the meeting or doing something else. One must definitely not be late to a meeting, as this can be considered rude and unprofessional. This is also considered discourteous because it leaves the other people involved waiting for you to show up and this implies a lack of respect for other people’s time. If one must leave the meeting prematurely it is appropriate to explain why you need to leave, to make sure that everyone understands why one’s reason warrants the necessity to leave the meeting early.

The Value of Proper Online Business Etiquette

In the current business world, there’s a lot of activity taking place on the internet. Most people are aware of social sites as well as advertising and marketing on the internet. Nevertheless, one area seems to be overlooked on a regular basis and that is the value of online business etiquette.

If you want to business online you have to be up to date on the latest etiquette rules, because not using them can hurt your chances of successfully doing business online. Improper etiquette comes in many forms, and sometimes we are unaware of the mistakes we have made. It is important that we, as business professionals take note of these mistakes and rectify them, to be certain that we are using the internet to correspond in a proper, concise way.

One common etiquette mistake is the use of all capital letters when corresponding. Although this is often mistakenly done to help to make a particular point, the common perception of this is that it is like yelling or being obnoxious. You must keep in mind that conversational tone and voice adjustments do not come through in an email, so all that is seen by the recipient are the words. As a result, the reader is responsive to the words alone, and the use of all capital letters can give a very misleading impression. While this might not have been your intention, you could end up offending the reader by writing online correspondence in this manner.

Using bright colors, especially red to highlight your text is often perceived as annoying and pushy. Red is often misinterpreted by the reader. Therefore, an email written in all red immediately puts the reader on notice and makes them wary. It is also harder on the eyes and may impact your intended message in a negative way.

Yet another mistake is not responding to email in a timely manner. Regardless of how busy you may be, a quick response is essential when it comes to maintaining a good relationship with your clients and online contacts. Every contact is an important part of a successful online business. Your client should never feel that they are being brushed aside or treated improperly. In today’s tough economic climate, you have to be vigilant when it comes to retaining business. Prompt replies to emails are an easy method of maintaining long term business relationships with your clients and contacts.

By using proper online etiquette your contacts will be more likely to remain in the business relationship with you, rather than with your competitors. In the same manner, you should also use the same proper etiquette when another business contacts you. Responding in a timely manner is very important, even if you don’t plan on doing business with them. Being up front is always the best policy when it comes to doing business online and another important rule of etiquette. Creating positive and sustainable relationships will help you to develop a good reputation in the online business community, which will greatly enhance your chances for success. Not observing proper online etiquette on the other hand, is just bad business sense.

Business Etiquette – How To Fix The 7 Rules That Are Commonly Broken

Business Etiquette is defined as “The customary code of polite behavior in society or among members of a particular profession or group.” When many people think of etiquette, they think “prim and proper.” However, in business, it really is more about respect than formality, not to mention it truly does have an affect on the bottom line.

Read on to learn whether you (or someone you work with) could use some improvement in his/her business etiquette.

Business Etiquette Rule Breaker #1

You are always fashionably late to meetings – even your own. You are very important and people need to know it. The fact that you show up to a meeting at all is enough. And to make your presence really know, you often request a recap of what you missed.

How do you fix it? Easy. Be on time or even a minute or two early. If you run meetings yourself, do not wait for everyone to arrive and do not recap what you discussed. If there are people that are always late, by missing out on important information, they will eventually learn that they need to show up on time. One more trick is to start a new trend and schedule 50 minute meetings instead of an hour meeting. That will give everyone the time to get from one meeting to the other with a bathroom break if needed!

Business Etiquette Rule Breaker #2

Your meetings always run late because what you have to talk about is so important. It is not your concern that attendees have other commitments or work to get done.

How do you fix it? Use the clock! More importantly, make your meetings focused and productive. Often there are only about three things that can be successfully discussed in an hour (unless it is a seminar) with no input. Put a time limit on each topic and move on or reschedule a new meeting when the time runs out.

Business Etiquette Rule Breaker #3

You answer your phone at every occasion, even when someone is talking to you. This seems especially important to do when the other person has come to your office and has been trying to communicate something that is seems to be especially important to them but it really isn’t to you.

How do you fix it? If you have a set meeting, just don’t answer the phone! If you really have to, explain to the other person that you are expecting a call that you would prefer to not miss, and ask if is it okay if you answer it. The other person, regardless of stature in the company, should have the power to approve or disapprove the request.

Business Etiquette Rule Breaker #4

Along with answering your business phone, you respond to emails and text messages on your mobile phone during meetings. You are a very busy person and everything you do is very important and must be addressed immediately.

How do you fix it? You know the answer. Keep your mobile phone on vibrate and do not check it every two minutes. If there is something that is so pressing that you can not wait until the meeting is over, reschedule. There was one suggestion I heard that may make sense… depending on the length of the meeting, you have a “technology” break every 20 or 40 minutes. From my experience, an email response can wait 20 minutes or so.

Business Etiquette Rule Breaker #5

You like to barge into other people’s offices, unannounced, sometimes while they are on the phone or obviously concentrating very hard on something. You proceed to check your email, text messages and talk about nothing particularly work-related.

How do you fix it? Take a walk and take your own break, or quietly check first before walking in. If you do actually have some business to discuss, call/email ahead of time, “knock” on the cube, or ask, “Is this a good time?” before barging right in. If others are actually breaking the rule, stand up to make it look like you are going somewhere. Then schedule the “visit” if it is really a business visit.

Business Etiquette Rule Breaker #6

Because you are so important and extremely busy, you find it very important to let people know that you are working until midnight. And, if you are the boss, your employees need to know it and should be checking their emails as well.

How do you fix it? Wait until the morning to send the email! Or, unless it is really important that the employee is “on call” communicate that with him/her in advance. Boundaries are extremely important for work/life balance and it reflects poorly on how people perceive you and your lifestyle. This is a big issue for most people, and we will talk more about it in another issue.

Business Etiquette Rule Breaker #7

People need to hear you so you like to talk loudly all the time. It is just how it is, and it really isn’t of your concern if others get distracted around you.

How do you fix it? Well, it may be that your voice is a little loud by nature – or you could be hard of hearing. However, if your voice is so loud that it is disruptive, close your door when you are on the phone or talking to someone. If you are in a cube, put up a sign right by your phone that says, “Please use your inside voice.” The people on the other side of the phone probably don’t enjoy your shouting in their ear either.

From my experience, these are some very basic and repetitive behaviors that show disrespect and rudeness in the workplace that are very easily remedied. There is a huge problem in the U.S. with employees being actively and positively engaged with one another and with their actual jobs. From a productivity and work environment standpoint, it can affect the bottom line for you and your business. Showing respect for others’ time, appreciating what they do and setting a good example will increase productivity and engagement in the workplace.

Share this information to those in your group, your HR department and anyone that you feel can benefit from this information. Make it a seminar. Create some new hire guidelines.

At the very least, practice what is best for your success as well as the bottom line of the company.

Why New Hires Need Business Etiquette – And How They Can Get It

The transition between university life and a professional workplace isn’t always seamless. Adjusting to a major shift in workplace culture, protocol and dress takes time and effort. That said, with training, seminars and resources, recent graduates and new hires can be well equipped to jump right in to a professional environment -and your company can help them to do so.

Why Do New Hires Need Business Etiquette?

For those who have been working professionally for years, many aspects of professional life come as second nature. But for those just entering the workforce, certain protocol can be new territory. Notable examples:

Dining Etiquette

When dining for business, there are many more guidelines to follow that simply dining with family or friends, at home or in a restaurant.

Business dining often takes place in a more formal setting, which requires know-how of more extensive table settings and flatware as well as behaviour.

Additionally, the question of alcohol may come up, in which case it is not always obvious to a new hire that alcoholic drinks should only be ordered if the host encourages the order, and if so, no more than one alcoholic drink should be consumed in a business context.

Finally, keeping good conversation going throughout the meal is an art in and of itself. The savvy diner will not engage in controversial discussion, and will discuss business matters only when it seems appropriate to do so.

Interview Etiquette

Before a young person is even a “new hire,” they’ve got to get the job first! No matter how impressive a resume may be, poor interview etiquette may detract from a candidate’s chances of landing a job.

Punctuality is absolutely essential for a job interview – even if a candidate is only 5 minutes late, many employers will simply write off that opportunity. That said, a fine balance is necessary; in other words, getting to an interview too early can be awkward, especially in small companies. Arriving approximately 10 minutes in advance is a safe bet.

A handwritten thank-you note after an interview is indispensable. Coming prepared with other hard-copy materials is also helpful as well; for example, a copy of a resume and cover letter for each staff member conducting the interview, and a business card or reference letter if applicable.

Professional Dress

The expectation for professional dress and image, even in business casual settings, can be vastly different than on a university campus. It can help new hires immensely to have the dress code outlined right at the start of employment and to have an idea of the differences between business formal, business and business casual dress codes.

How Can New Hires Acquire Business Etiquette?

New hires can learn the basics of business etiquette and professional image right in your company.

Powerful Business Etiquette Tips

Have you observed social gaffes and just plain inappropriate behavior at business meetings? Have you ever seen someone make a fool of themselves in a business meeting? Do you feel comfortable in knowing what to do as proper business etiquette in a business meeting? It is very important to know proper business etiquette because it is very critical to your image and the relationship building process.

In my business career and in particular, during my business coaching endeavors, I have learned some very powerful tips to help avoid mistakes in business etiquette that are so easy to make. Your strategic thinking business coach wants to share ten (10) of my favorites. Here they are:

Business Etiquette Tip #1: Always pay attention when someone is talking with you. This is one of the best tips and a great compliment to give the other person.

Business Etiquette Tip #2: Use a firm handshake when being introduced to someone. This shows confidence, warmth, openness and sincerity. Avoid a strong aggressive grip handshake, which makes you appear insensitive and domineering.

Business Etiquette Tip #3: Only speak after the other person has stopped talking. It is very rude to interrupt. This will indicate you are polite and will enable you to listen better, which will enhance your becoming a great conversationalist.

Business Etiquette Tip #4: When speaking, use a calm and even voice and a volume to suit the business situation.

Business Etiquette Tip #5: Dress appropriately for the business meeting situation only “dress down” only the host or hostess of the meeting has given permission.

Business Etiquette Tip #6: Squarely face the person you are speaking with and avoid turning your body away from that person. This behavior can be insulting and very negative.

Business Etiquette Tip #7: Always obey the rules about smoking. Remember that when you light up to smoke you will be instantly disliked by those who do not like smoke and even by those people that do.

Business Etiquette Tip #8: When drinking alcohol, always hold your drink in your left hand. This enables you to shake someone’s hand with your right hand. And it keeps your right hand dry and warm. And remember to always control your drinking!

Business Etiquette Tip #9: Record the person’s name, along with contact and personal and business information in your personal organizer. Visualize the person as you do this and repeat their name aloud a few times also.

Business Etiquette Tip #10: Always respect the other person’s “comfort zone” which is about 3 feet around a person’s body. Be sensitive to avoid standing too close and invading the person’s “comfort zone” which will cause them to dislike your intimidating and insensitive behavior. And be careful with touching gestures. The only safe place to touch another person is the hand when you shake hands.

Business Etiquette

Business etiquette is in essence about building relationships with people. In the business world, it is people that influence your success or failure. Etiquette, and in particular business etiquette, is simply a means of maximising your business potential.

If you feel comfortable around someone and vice versa, better communication and mutual trust will develop. This comfort zone is realised through presenting yourself effectively. Business etiquette helps you achieve this.

Business etiquette revolves around two things. Firstly, thoughtful consideration of the interests and feelings of others and secondly, minimising misunderstandings. Both are dependent upon self conduct. Business etiquette polishes this conduct.

Business etiquette varies from region to region and country to country. For the international business person, focusing too deeply on international business etiquette would leave no time for business. However, there are some key pillars upon which good business etiquette is built.


Your manners and attitude will speak volumes about you. They will point to your inner character. If you come across selfish, undisciplined or uncouth your relationship is unlikely to prosper. Appropriate business etiquette promotes positive traits.


A reputation for delivering what you say will deliver goes a long way in the business world. Remember, a reputation for integrity is slowly gained but quickly lost. Understanding a particular country’s business etiquette provides a framework in which you can work without fear of crossing boundaries in terms of agreements, promises and contracts.


Your character refers to what you as an individual bring to the business table. Proper business etiquette allows you to exhibit your positive qualities. For example, knowing when to be passionate and not emotional or self-confident without being arrogant. Just through learning another’s business etiquette you demonstrate an open-mindedness which will earn respect.


Sensitivity and consideration underlie all good business etiquette. Being prepared for foreign ways and methods and responding thoughtfully is achieved through experience and business etiquette know-how. By avoiding misunderstandings and misinterpretations through business etiquette you lay foundations for a strong business relationship.


Avoiding thoughtless words and actions protects you from negative consequences. Impulse often leads a business person astray. Business etiquette encourages the careful thought of the interests of others and choosing acceptable forms of expression.


Dressing appropriately, standing and sitting in the right place at the right time, good posture and looking physically presentable are all elements in making a good impression. Business etiquette teaches you how to suitably present yourself and what to avoid.

Analysing, understanding and implementing the above will help you recognise what business etiquette is and how it should be employed within the business world.

For the international business person business, etiquette acts as a key. It locks the doors of poor communication and misunderstandings and opens doors to successful business relationships.

Business Etiquette – Are you Making These Mistakes in Business Etiquette?

Business etiquette is changing as quickly as the business world is evolving. The old etiquette rules no longer apply. Are you making these etiquette mistakes? If so, it may cost you success in your career or business. Don’t worry. Here are the solutions to your business etiquette questions.

Business etiquette mistake #1: Poor dining etiquette

Poor table etiquette ranges from not knowing which place setting is yours, to talking with your mouth full, chomping into a roll or not passing the bread basket. There are many ways to make a “crumby” impression with table etiquette.

Solution: Brush up on your table manners, either by getting help from someone who knows, or buying a book or How-to Guide to help you. Don’t risk losing a client, contract or job because of faux pas at the table.

Business etiquette mistake #2: Not treating business cards with respect

In North America business cards are treated quite casually. But in other cultures, business cards are considered part of a business person’s persona, and writing on their cards is considered very bad etiquette.

Solution: Don’t write on anyone’s cards if you can help it. If you absolutely must write something important and have nowhere else to write it, ask them first if you can write on their card. Then write on the back, not the front of the card.

Business etiquette mistake #3: Sending sloppy email

Email is a quick form of communication. But when emails become difficult to understand due to poor spelling and grammar, and unclear writing, you lost credibility.

Solution: Take a few extra seconds to read your message before you send it. Emails are still a form of written communication that can be saved and passed around, and poor writing will reflect badly on you.

Business etiquette mistake #4: Lack of cell phone etiquette

Common faux pas of cell phone etiquette include taking a call when you are with a client or your boss, and talking too loudly in public about confidential matters.

Solution: Turn off your cell phone in meetings and focus your attention on the meeting or on your client. When taking a call in a public place, keep it brief and private as much as possible, and don’t shout into the phone.

Business etiquette mistake #5: Putting people in Voice Mail Jail

Not responding to voice mail within an appropriate amount of time, and not leaving a clear message that moves the conversation ahead.

Solution: Try to respond to voice mail within 24 hours. If you are away from the office, leave a message telling callers who to contact, or when you will get back to them. When you call someone, leave a clear message that moves the conversation to the next step.

You are invited to use these solutions to the biggest business etiquette mistakes, to help you have good etiquette in the business world.